![]() ![]() Then select the problematic mailbox and the email address you want to edit.Contact your admin if you don’t have access to the admin center. Go to the Exchange admin center and select Mailbox.Restart the app, log in and check if Skype still asks you to enter your credentials.Ĭheck Your UPN, Primary SMTP, and SIP AddressesĮnsure you’re using the same address for your SMTP (Outlook) address, SIP (Skype for Business), and UPN (User Principale Name).Then locate and remove the Skype folder.Double-click on This PC and navigate to C:\Users\UserName\AppData\Local.Try removing the local AppData folder and check if the issue is gone. Your local AppData folder is the place where Skype stores the app cache and all the temporary files generated during your online sessions. Install the latest version of Skype for Business and check if the issue still occurs. ![]() Launch Skype again, log in to your account and check if the app prompts you to enter your credentials again.ĭon’t forget to check for updates. ![]() If it persists, remove all your Office and Microsoft-related credentials.
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